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Your UK Partner forWorkforce Management Optimisation

Security

A highly advanced and easy to use guarding management, monitoring and reporting solution: plan, manage, conduct and measure staff activities more effectively, reducing costs and improving efficiency by 30%.

Cleaning

Commercial cleaning service management solution to help you better plan, manage, deliver and report on your services. Small to large cleaning businesses experience savings of 5 days per month on shift planning (IPM) alone, you’ll also quickly experience significantly enhanced service quality, and customer satisfaction – helping you retain and win more customers.

Facilities Management

Our workforce management solution provides facilities and estates managers with the tools to optimise staff productivity and generate the information required to demonstrate performance and compliance.

What our customers say....

City Security

“We are always seeking to use advanced security technologies that benefit both our customers and the business. This helps us to provide a personal, proactive and adaptable service in the most efficient manner possible. SmartTask has everything we are looking for in a workforce management solution – backed by a great team, committed to ongoing development – so we are confident the software will enable us to improve transparency and continue to drive standards within the industry"

City Security Roberto Baldacci, Director at City Security Services
Equity Cleaning Services

“Since using SmartTask our operations and administration are more efficient and accurate across the board. Rostering and payroll are massively streamlined, while SmartTask’s user friendly system has freed my time up greatly, enabling me to focus on other priorities. The customer service from SmartTask has been second to none, their attention to customer experience makes them very easy to work with.”

Equity Cleaning Services Louise Haynes, Operations Director
Formula Facilities Services

“Automating the process to capture hours worked has saved the company up to 40 hours a week - the equivalent of a full -time person. In addition, processing payroll is streamlined and more accurate meaning that payslips can be issued within a day of the end of month, where previously it could take up to five days to reconcile errors on overtime or holidays”

Formula Facilities Services Catherine Moloney, Financial Controller
TMS Protection

“Being able to offer our clients a one-stop-shop for all of their security, guarding, incident response, keyholding, event management, cleaning and janitorial services, has enabled us to win larger contracts. SmartTask has been a key partner in enabling this expansion with a flexible solution that supports our business as we continue to grow and evolve.”

TMS Protection Tom Devine, Managing Director
Smarter Services

“SmartTask is a key management tool for our business. It streamlines our business processes and provides us with the information that we need to manage our commercial cleaning services efficiently and profitably. It helps us to better manage our staff, deliver quality client services and plan for the future.”

Smarter Services Michael Poppa, Director of Operations
1st Choice Facilities Services

“SmartTask has saved huge amounts of time doing check calls which we now devote to proactively supporting our security staff and customers.  The SmartTask team are very forthcoming, responsive and quick to help. So pleased are we with the initial implementation that word has got around and our colleagues in Contract Cleaning are looking to install SmartTask.”

1st Choice Facilities Services Babs Willis, Control Room Manager, Security Division
Guardsman Group

“We were particularly impressed with SmartTask’s response to our requirements.  Not only did the solution address our operational issues, the team at SmartTask have been extremely helpful and supportive as we have rolled out the system across the business. Our guards now interact with the company in a more proactive way, and we have much greater visibility of our entire operations.”

Guardsman Group Damian Blair, General Manager, Risk, Compliance and IT
Guardsman Group

“Since we went live with SmartTask automated rostering and booking on and off for our security guards, we have saved huge amounts of time and resources resulting in better cashflow for the business.”

Guardsman Group Suzie Benjamin, SmartTask project team member
Wye Security Solutions

“We started Wye Security Solutions with the aim to run the business as efficiently and smoothly as possible. SmartTask enables us to do this – it streamlines our mobile operations, making it easy to send out reports or quickly put a call out to a driver. The time savings that we make over a 12 hour shift really adds up - and it means we can give a more responsive service to our customers.”

Wye Security Solutions Andy Element, Managing Director
Performance
Smarttask Performance

Smartask is in use every day by hundreds of users, and we measure our performance on the volume and value of use.
The figures shown here are based on a typical month in 2021, and will give you an idea of just how reliable, useful and popular Smarttask apps are
Smarttask Scheduling

Smartask scheduled 3,265,900 hours, logged
464,905 shifts as completed and
921,975 users booked on and off

198,565 Patrols were monitored with
2,184,220 patrol points scanned

326,951 Lone Worker protection calls made and
61,726 Smartforms completed

In the office..
about £31,000,000 in wages calculated and
30,500 employees managed

The responsiveness of SmartTask – especially their technical support team – gives us total peace of mind that we have selected the right workforce management solution. Their commitment to making it work for us is fundamental to the successful roll-out of the project and ensuring the software meets our needs now and in the future. We are also working closely with SmartTask to identify potential enhancements that will ensure it meets the needs of our cleaning operation now and in the future.

Jack White  Operation Manager of CSM Facilities Management

“We strive for quality through technology, so we needed a software solution that would enable us to serve our customers better; operate on tight margins in order to give value for money, and continue to innovate. SmartTask is enabling us to deliver high-quality, credible, and transparent security services in the most efficient manner possible.”

Joel Shikongo Operations Director - Namib Property Patrols Ltd
We have partnered with SmartTask because of their innovative approach to solving the industry’s challenges and keenness to work with us to meet our current and future needs. We trust SmartTask to take care of the technology, so we can focus on our business during a period of rapid organic and acquisitive growth.
Jamie Davies Regional Director at Atlas FM

With SmartTask Mobile Operations we are saving at least an hour a day in admin time, and feedback from officers in the field is good. Our Controllers really like the new solution as it streamlines processes, gives greater visibility, and provides better management capabilities, meaning that we can deliver a superior customer service. We expect SmartTask Mobile Operations to be instrumental in helping us to win more business as it enables us to provide a better, more detailed level of customer service.

 

Cara Clarke  - City Security

We needed an advanced guarding management, monitoring and reporting solution that could adapt and expand to our changing requirements as we grow.

John Richards Operations Director - Samson Security Ltd

SmartTask is streamlining our business and operational procedures, so we can save both time and money while providing a better service to our customers. The software is capturing accurate data about the performance of our team and the business, which we simply did not have access to previously. This is allowing us to better manage staff, eliminate human error and quickly respond to any issues.

 

Filipi Nascimento Operations Manager - Kingfisher Sec

Since using SmartTask our operations and administration are more efficient and accurate across the board. Rostering and payroll are massively streamlined, while SmartTask’s user friendly system has freed my time up greatly, enabling me to focus on other priorities. The customer service from SmartTask has been second to none, their attention to customer experience makes them very easy to work with.

Louise Haynes Operations Director - Equity Cleaning Services

SmartTask has made a considerable difference to our cleaning operation – delivering genuine benefits and improvements – so we are looking forward to exploring how we can use other aspects of the software within our business. The team at SmartTask is always available to answer any queries we have and listen to our precise needs, so their support has been second to none.

Neil Fagleman Operations Manager - Merco