There is a requirement to pay for employees using the system either via contract plans or, if they are temporary or contract workers, they can be activated via pay as you go (‘PAYG’) mode, where you only pay while they are available to be scheduled.

There is a requirement to pay for employees using the system either via contract plans or if they are temporary or contract workers they can be activated via pay as you go (‘PAYG’) mode where you only pay while they are available to be scheduled.

Yes, using areas, accounts, and clusters it is possible to divide up management of employees and locations

Yes, the powerful SmartForms capability within SmartTask allows us to create complex forms with branch routed workflow so that operators are guided through a range of questions appropriate to the business need. Each form can include many typical question types together with signature or photo capture. Customers are using these forms for inspections, request forms, vehicle checks, safety equipment checks, customer sign-off and much more. These forms once captured can be automatically directed to the appropriate team for further action and or managed through the SmartForms portal to ensure they are actioned and processed.

By using SmartTask’s patrol monitoring capabilities you get real-time visibility of patrols as they are being completed and you can choose to be notified if patrols are at risk of not being performed to plan, giving you the opportunity to resolve issues quickly. The patrol monitoring capabilities allow you to be as flexible or restrictive as you like over the timing of patrols, ensuring the right service is delivered to meet customer expectations.

Yes, there is a vast array of reporting within the SmartTask system designed to remove the time-consuming admin of building customer service reports and much more.

SmartTask supports NFC tags from sticky labels, login cards to robust waterproof ABS tags which can be screwed outside. It also supports QR codes that can be printed on paper for quick and/or temporary deployment where NFC tags aren’t available. It also supports a manual tag read override for those exception scenarios such as tag missing / not accessible as happens in the real world.

Yes, the powerful SmartForms capability within SmartTask allows us to configure electronic forms and communicate them to the correct response team in the most appropriate way.  Incidents, which require immediate escalation can trigger an alert in the Control Room’s active screen and/or send an email. Less urgent incidents, such as some maintenance tasks can be emailed to an FM helpdesk, whilst others simply collect and record data from routine tasks such as regular vehicle checks.

Yes, SmartTask is helping FM and security companies deliver a vast array of value added services such as audits and inspections, providing an efficient means of capturing work orders and communicating them automatically to the appropriate department for further action.

No, SmartTask is designed to make patrol monitoring simple whilst enabling real-time visibility of what’s going on. In our experience, staff have been shown to be significantly more efficient when using SmartTask compared to competitive products.

Yes, SmartTask supports single and multi-site shifts allowing you to plan and manage both in a single system.

Yes, SmartTask supports both onsite (in the tag) and off site (stored in the cloud) data for each check point which allows you to securely place critical information at the point of execution. Typical uses are door access codes, instructions, risk assessments and other dynamically changing information which can be updated in the cloud and retrieved in seconds.

Yes, by inputting a URL in to the tag the user can be directed to any third party system retrieving PDF’s, images and other web based format to view on the tablet or Smartphone.

By storing a pre-populated message or phone number on the tag, the phone can be triggered to make a phone call, SMS message or email with one button press.

Yes, there is a vast array of reporting within the SmartTask system designed to remove the time-consuming admin of building customer service reports and much more.

By using the unconfirmed shifts board your admin team can see upcoming shifts that do not have an employee rostered. By simply ensuring this is displayed prominently in front of your admin team they can see at a glance which shifts need urgent action.

No, Rostering staff cannot delete a shift instead they can Null a shift which requires them to provide a reason. A full audit trail is maintained and Nulled shifts are flagged to the attention of management to ensure shifts are only nulled for the right reasons.

The SmartTask system ensures your employees are only rostered in accordance with the working time directive rules. There is of course the capability for authorised staff to override this in the exceptional cases where these rules are not appropriate.

The SmartTask Rostering engine will automatically suggest the most appropriate person to work a shift, using a complex algorithm looking at previous work, employee linking, holiday, working time directive and other factors, the system will learn which personnel to suggest. This significantly reduces the time and administrative resources require in the planning office … especially when local historical knowledge is not available, such as during holiday and sickness periods. As the system learns which staff to suggest rostering times can be reduced to seconds even by personnel who don’t know the area.

Yes, SmartTask supports multiple colour coded grades fully integrated with certificate management into the rostering and automated suggestion modules.

Yes, SmartTask has everything you need to calculate and pay your employees, it stores key payroll information and via the payroll arbitration process will help your admin team to produce accurate calculations of pay for passing in to your accounting system.

Yes, SmartTask has everything you need to record and calculate employee pay. The powerful payroll arbitration feature allows your finance team to review any discrepancies and adjust them to meet those inevitable day to day changes that happen in the real world. Payroll data is available to be imported in to your accounting system ensuring employees are paid against the business rules that you have agreed.

Yes. All work can be recorded in SmartTask and then added alongside contracted hours to help make sure the customer is billed correctly.

Yes, the powerful holiday management features within SmartTask allow you to record holidays planned and ensure the rostering process knows when employees are available for work. Holidays accrued are calculated automatically based on defined rules to provide a simple and consistent approach to apportioning holiday based on government guidelines. When combined with the other holiday features SmartTask helps significantly simplify your holiday administration.

SmartTask contains an integrated certificate management module which allows you to control and record which certificates employees have achieved. You can also define which certificates are required for each service delivered to a customer to ensure only people with the appropriate certification requirements are rostered to customer contracts.

Yes, the Certificate module allows you to set-up the normal grace periods where right to work checks are completed.

SmartTask allows you to set pay and bill rates and adjust them to ensure your clients are billed for their contracted work correctly. It also allows you to capture and manage ad-hoc work – increasing the likelihood that the additional work, sometimes agreed in the early hours is correctly billed.

The Payroll arbitration module of SmartTask allows you to set parameters to automatically set the expectable boundaries of when employee pay should be aligned with the customer contracted hours. The payroll arbitration screens allow your admin team to deal with exceptions, ensuring pay data is correct before passing to your accounting system.

By setting up your client’s locations and the services you have committed to deliver in the SmartTask web portal, you can capture your contractual commitments in a safe and secure place. The shift generation engine will take these contractual commitments and produce the rosters against which you can schedule employees. SmartTask is designed to help you ensure you get the right person to the right location with the right skills at the right times…. to ensure your customers are happy.

Yes, You can either give each employee access to the MySmartTask app (coming soon) on their own Smartphone or a manager can use his device to allow multiple employees to record start and end of shift by simply scanning their ID cards. These employees can also share work such as completing patrols and recording Smart forms.

Yes, SmartTask supports check calls either via IVR or the mobile app removing the day-to-day need for check calls, and allowing you to focus only when check calls are not completed as planned. The solution also supports a duress function so the operator can still follow their normal process but at the same time let the control room know they are in trouble.

SmartTask supports 4 means by which employees can book on and off of shifts, these include: telephone based call logging (IVR); booking through the web client; using  the patrol monitoring app, and via the employee app, MySmartTask (available soon). Any combination of these can be used to ensure all employee types can be managed in a single system.