CSM Transforms Cleaning Business

CSM Transforms Cleaning Business

CSM has dramatically improved visibility and control over its cleaning operation with the adoption of employee scheduling and workforce management software SmartTask.

SmartTask and CSM CleaningFollowing a period of rapid expansion, the company needed to replace existing paper-based systems, so that it could better monitor and coordinate a team of 150 cleaning operatives that work across Scotland. This has enabled CSM to improve service delivery, enhance duty of care and support business development while reducing its administrative burden by up to 35 hours a month.

“We have expanded our business to service over 200 sites on behalf of a diverse rangeof customers, so we recognised that we had outgrown many of our existing manual systems. We not only needed a software solution that would automate and streamline these processes but also help us differentiate our offering within what is a highly-competitive marketplace. SmartTask is helping us transform our operation by delivering on these demands and offering huge opportunities moving forward.”  Martin Heneaghan, Managing Director of CSM Facilities Management

Since the adoption of SmartTask, cleaning staff now book on and off shifts via an automated telephone system using secure PIN codes. This is helping the company to capture precise time and attendance data to monitor the status of all frontline employees as they start, finish and complete work. CSM is planning to roll-out the SmartTask app, so staff can use a smartphone to quickly confirm attendance along with a GPS timestamp.

The intelligent rostering tool is enabling CSM’s central operations team to increase the speed and efficiency of workforce scheduling. As a result, the company quickly create highly accurate rosters that automatically factor in holidays, available working hours and personal staff preferences. Work schedules have been communicated to staff either verbally or via text, but with the roll-out of the SmartTask app staff members will soon be able to receive and confirm their individual schedules using their personal or work smartphone.

"The responsiveness of SmartTask – especially their technical support team – gives us total peace of mind that we have selected the right workforce management solution. Their commitment to making it work for us is fundamental to the successful roll-out of the project and ensuring the software meets our needs now and in the future. We are also working closely with SmartTask to identify potential enhancements that will ensure it meets the needs of our cleaning operation now and in the future." Jack White, Operation Manager of CSM Facilities Management

The advanced reporting functionality has allowed CSM to enhance performance monitoring, both internally and for customers. A range of reports are automatically generated on a weekly, and monthly basis, so critical data can be shared with the finance, HR and senior management teams. Meanwhile, a web portal has been launched and already set-up for several customers so that they can view real-time and historical performance data for their cleaning operation.

CSM is also using SmartTask’s 24/7 virtual control room service to monitor missed shifts, check-calls, and any operational alerts. This has replaced an in-house control room and out-of-hours monitoring solution that was costly and difficult to manage. The managed service is providing the company with complete peace of mind that their staff are safe day or night while ensuring that customers are receiving the highest levels of service.

“SmartTask is having a dramatic impact on how our central operations team, based at our Glasgow headquarters, is able to coordinate all the cleaning requirements. The software has given us added visibility and control while freeing up time so we can make the best use of the insight provided to target service and efficiency improvements. Moving forward, controlled access will also be given to supervisors and operations managers with live monitoring and reports linked to their individual areas of responsibility,” Jack White, Operation Manager of CSM Facilities Management


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